Frequently Asked Questions
Where do you ship?
Currently U.S. only (all 50 states + APO). For international inquiries, contact us.
How long does delivery take?
Most orders process in 1–3 business days, then 3–7 business days in transit within the U.S. See our full shipping policy.
What's your return policy?
30 days from delivery, unworn/unused, original packaging. See refund policy.
Do you offer exchanges?
Right now the fastest path is: return the original item (we'll refund you), then place a new order for the swap. We're working on a true exchange flow.
Are these products stocked or drop-shipped?
Most are drop-shipped from the brand or supplier — that's how we keep the catalog wide without a warehouse full of stock. Quality and authenticity are the same as buying direct.
Why are some hats labeled "women's"?
Our catalog is mixed — we carry men's and women's styles depending on what the brands offer. The hat you're looking at may be from Mad Hatter Company's women's line, but the adjustable snapback fits most head sizes. Check the product description for the intended audience.
Do you have a size guide?
Size info is on each product page in the description. Most hats are one-size adjustable. Bottoms and tops include brand-specific fit notes.
How do I contact you?
Email info@johnnyscollection.com or use the contact form. We answer within 1 business day.